Support
FAQ
Where do you ship?
We ship worldwide from our Los Angeles warehouse
How do I track my order?
You'll receive a tracking link in a confirmation email that you can use anytime to check your order's status. You'll also receive email updates from No Logo (our operational partner) as your order moves through production and shipping.
Can I cancel my order?
Yes, if it hasn't entered production yet. Once production starts, cancellations aren't possible. Contact us at support@useterra.com with your order number to request a cancellation.
What is your return policy?
We offer a 30-day return window for most items in their original condition. Sale items are final sale. Return shipping costs are the responsibility of the customer.
How do I initiate a return?
To start a return, please contact our support team at support@useterra.com with your order details and reason for return. We'll guide you through the return process and provide you with return instructions.
What if my item arrives damaged or is defective?
We carefully package all items, but if damage occurs during shipping or if you discover a defect, please document it with photos and contact us within 48 hours. We offer full refund or replacement for defective items.
How do I contact customer service?
Our customer service team is available via email at support@useterra.com. We typically respond within 24 hours during business days.
What is your warranty?
All our furniture comes with a comprehensive 6-month warranty covering structural defects and manufacturing issues. We stand behind the quality of our craftsmanship and offer full refund or replacement for any defective items.
What is No Logo?
No Logo is an operational partner that handles manufacturing, shipping, support, and logistics. You're in good hands throughout your entire order experience. For more information please reach out to support@useterra.com